MyHealth Frequently Asked Questions

Enrollment Questions
What is MyHealth?
Is there a fee to use MyHealth?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyHealth?
Why are certain test results not shared electronically via MyHealth?
If some of my health information on MyHealth is not correct, what should I do?
Can I request my Medical Record Electronically and is there a Fee?
If I send a message to my provider, when can I expect a reply?
How do I schedule an appointment?
Why am I unable to cancel an appointment?
MyHealth For My Family
Can I view a family member's health record in MyHealth?
Can I ask questions regarding a family member from my MyHealth account?
Can my spouse and I share one MyHealth account?
When is proxy access revoked?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new access code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyHealth secure?
What is your privacy policy?
I was logged out of MyHealth, what happened?
What do I need to use MyHealth?
My access code does not work, what should I do?
Is my access code my username?

What is MyHealth?

MyHealth offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyHealth, you can use the Internet to:

  • Communicate with your providers office.
  • Schedule/Cancel medical appointments. View upcoming and past appointments.
  • Pay bills securely.
  • View most test results, Radiology and Pathology reports and provider outpatient progress notes.
  • Request portions of your Medical Record (some fees may apply). Available only for Altru Health System records at this time.
  • Request prescription renewals.
  • View childs' record and print growth charts.
  • Manage care of elderly parents.
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Is there a fee to use MyHealth?

MyHealth is a free service offered to our patients, however fees may apply for electronic copies of your Medical Record.

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How do I sign up?

  • To sign up instantly, click here to complete the online form.
  • To sign up using an Activation Code, click here and complete the online form.

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Who do I contact if I have further questions?

Please contact us by calling Altru's Customer Support (for technical issues) at 701.780.6500 from 8 am to 5 pm, Monday through Friday.

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When can I see my test results and/or Radiology/Pathology reports in MyHealth?

Most test results will automatically be released in 3 days unless released manually by your provider sooner than 3 days. Most Radiology and Pathology reports will be released 7 days after your provider has received them.

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Why are certain test results not shared electronically via MyHealth?

Some tests of a sensitive nature are not released to MyHealth per government regulations.

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If some of my health information on MyHealth is not correct, what should I do?

The information displayed within your MyHealth account comes directly from your electronic medical record. If the information is incorrect, please contact the provider's office or ask your provider at your next clinic visit. Your medical record will be reviewed and updated accordingly.

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Can I request my Medical Record Electronically and is there a Fee?

Yes, you may submit a request to download portions of your Altru Medical Record from the "My Medical Record" tab and then click on "Request My Medical Record".

  • Within 3 business days you will be notified via MyHealth message that your request is available. It is available for download for 90 days. The records will be provided as a PDF that you will download to your personal device. It is your responsibility to download the PDF file; we do not support personal computers.
  • Internet Explorer Users must have version 9 or above to download.
  • FEES: Records for the most current year are free of charge. Additional records requested will be: $20.00 for first 25 pages and .75 cents per page there after with the exception of continued care. Records requiring a fee must be pre-paid before they can be released - you will be notified of potential cost once request is submitted. You can pay for these wtih a credit card over the phone or come into the Altru Release of Information Department to pay for the additional records.
  • Medical Records prior to April 1st, 2010 cannot be released to MyHealth. If records are needed prior to April 1st, 2010 you will need to complete the Release of Information form listed below. If you have any questions please contact Altru Health Information Management at 701.780.6145 or toll free at 800.437.5373, ext. 6145.
  • Altru Health System
    c/o Release of Information
    P.O. Box 6003
    Grand Forks, ND 58206-6003

  • You can also request electronic medical records for proxy accounts through the age of 11.
  • Your requested records will be released to your MyHealth account. We cannot release your records to an outside source.
  • Regional Health Partners: The Medical Record electronic download is not available at this time for records requested for our Regional Health Partner facilities.

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If I send a message to my provider, when can I expect a reply?

You will typcially receive an answer within 2 business days. MyHealth should not be used for urgent medical situations; please contact your providers office directly or in the case of an emergency call 911.

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How do I schedule an appointment?

There are various ways to schedule an appointment dependent on the department and provider you wish to schedule with. MyHealth scheduling options may include; direct scheduling, request an appointment, or open scheduling. Other options are to contact your primary care office or the department you wish to to schedule with.

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Why am I unable to cancel an appointment?

If you have a scheduled appointment and it is not within 24 hours of the appointment time, you can cancel through your MyHealth account. If the appointment is within 24 hours please contact the department to cancel or rechedule.

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Can I view a family member's health record in MyHealth?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyHealth account, and then connect to information regarding their family member. Some information is limited for proxies between the ages of 12 and 17 due to government regulations. Complete a Proxy Request Form and return it to one of our medical facilities to request access to this convenient service. The Medical Record Request/Release feature is only available for proxies through the age of 11.

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Can I ask questions regarding a family member from my MyHealth account?

MyHealth offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one MyHealth account?

No. Due to the sensitive nature of medical information, each adult must have their own MyHealth account. You can submit a Proxy Request Form to establish proxy access.

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When is proxy access revoked?

  • Once a child turns 18 years of age, proxy access is revoked to their MyHealth information. To continue access to the account a Proxy Request Form would need to be completed for Adult to Adult access.
  • MyHealth account proxy access can be revoked by the account holder at any time from the "Personalize" activity.
  • Account access may also be revoked when confidential care has been provided, parental rights have been restricted, or when required by law.

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I forgot my password. What should I do?

You may click the Forgot password link on the sign-in page to reset your password online. You may also contact Altru's Customer Support at 701.780.6500 to request assistance.

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Can you send me a new access code as I have lost it, let it expire or did not receive it?

Rather than requesting a new activation code, you can sign up instantly by clicking here and complete the online form.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

  • To update your password: login to your MyHealth account, hover over the "Settings" activity in the main toolbar and select "Security Settings". Update your password information and click "Save".
  • To update your mailing address, phone number or email: login to your MyHealth account, hover over the "Health" activity in the main toolbar and select "Demographics". Update any of your information and click "Accept Changes".

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How is MyHealth secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyHealth uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyHealth. Unlike conventional e-mail, all MyHealth messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MyHealth is owned and operated by MyChart® licensed from Epic Systems Corporation, and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyHealth.

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I was logged out of MyHealth, what happened?

We aim to protect your privacy and security of your information. While logged into MyHealth, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyHealth. We recommend that you log out of your MyHealth session if you need to leave your computer for even a short period of time.

What do I need to use MyHealth?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer, Safari, etc.). The MyChart® app is available for download on Android™ phones and tablets, and on Apple devices that include iPhone®, iPad™, and iPod Touch®.

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My access code does not work, what should I do?

For your security, your access code expires after 90 days if not used. If you still have problems, you can call Altru's Customer Support at 701.780.6500.

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Is my access code my username?

No, your access code is not your MyHealth username or password. You will use this code only once to log into MyHealth for the first time. (The code will expire after you have used it or after 60 days). When you log into MyHealth the first time, you will then be asked to create your own unique MyHealth username and password.

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