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MyChart ® Epic Systems Corporation

MyHealth Frequently Asked Questions

Enrollment Questions
What is MyHealth?
Is there a fee to use MyHealth?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyHealth?
Why are certain test results not shared electronically via MyHealth?
If some of my health information on MyHealth is not correct, what should I do?
Can I request my Medical Record Electronically and is there a Fee?
MyHealth For My Family
Can I view a family member's health record in MyHealth?
Can I ask questions regarding a family member from my MyHealth account?
Can my spouse and I share one MyHealth account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new access code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyHealth secure?
What is your privacy policy?
I was logged out of MyHealth, what happened?
What do I need to use MyHealth?
My access code does not work, what should I do?
Is my access code my user ID?

What is MyHealth?

MyHealth offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyHealth, you can use the Internet to:

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Is there a fee to use MyHealth?

MyHealth is a free service offered to our patients, however fees may apply for electronic copies of your Medical Record.

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How do I sign up?

To obtain an Activation Code, go to altru.org/myhealth and Click on the "Sign up Online" button. A code will get emailed to the email address you provide.

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Who do I contact if I have further questions?

You may e-mail us at MyHealth@altru.org, or you can call Altru's Customer Support (for technical issues) at 1-701-780-6500 from 8 am to 5 pm, Monday through Friday.

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When can I see my test results and/or Radiology/Pathology reports in MyHealth?

Most test results will automatically be released in 3 days unless released manually by your provider sooner than 3 days. Most Radiology and Pathology reports will be released 7 days after your provider has received them.

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Why are certain test results not shared electronically via MyHealth?

Some tests of a sensitive nature are not released to MyHealth per government regulations.

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If some of my health information on MyHealth is not correct, what should I do?

ALTRU patients: Please go to the Altru Hospital Medical Records Department to complete and sign an "Amendment Form" to request a change to be made to your Altru Medical Record. Regional Health Partners, please contact the appropriate facility to make changes to your medical record from that facility.

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Can I request my Medical Record Electronically and is there a Fee?

Yes, you may submit a request to download portions of your Altru Medical Record from the "My Medical Record" tab and then click on "Request My Medical Record".

  • Within 3 business days you will be notified via MyHealth message that your request is available. It is available for download for 30 days. The records will be provided as a PDF that you will download to your personal device. It is your responsibility to download the PDF file; WE DO NOT SUPPORT PERSONAL COMPUTERS.
  • *Internet Explorer Users must have version 9 or above to download.
  • FEES: RECORDS FOR THE MOST CURRENT YEAR ARE FREE. Additional records requested will be: $20.00 for first 25 pages and .75 cents per page there after. Records requiring a fee must be pre-paid before they can be released - you will be notified of potential cost once request is submitted. You can pay for these wtih a CC over the phone or come into the Altru Release of Information Department to pay for the additional records.
  • Medical Records prior to April 1st, 2010 CANNOT be released to MyHealth. If Altru medical records are needed prior to April 1st, 2010 request a PAPER copy by printing the Release of Information form and send it to Altru Health System, Release of Information, P.O. Box 6003, Grand Forks, ND 58206-6003. Please contact Altru Health Information Management at 701.780.6145 or toll free at 800.437.5373, ext. 6145 with questions.
  • You can also request electronic medical records for proxy accounts through the age of 11.
  • Your requested records will be released to YOUR MyHealth account. We cannot release your records to an outside source.
  • REGIONAL HEALTH PARTNERS: The Medical Record electronic download is NOT AVAILABLE at this time for records requested for our Regional Health Partner facilities.
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    Can I view a family member's health record in MyHealth?

    Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyHealth account, and then connect to information regarding their family member. Some information is limited for proxies between the ages of 12 and 17 due to government regulations. Complete a Proxy Access Form and return it to one of our medical facilities to request access to this convenient service. The Medical Record Request/Release feature is only available for proxies through the age of 11.

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    Can I ask questions regarding a family member from my MyHealth account?

    MyHealth offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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    Can my spouse and I share one MyHealth account?

    No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyHealth account.

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    I forgot my password. What should I do?

    You may click the "Forgot password" link on the sign-in page to reset your password online. You may also contact Altru's Customer Support at 1-701-780-6500 to request assistance.

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    Can you send me a new access code as I have lost it, let it expire or did not receive it?

    To obtain an new Activation Code, go to altru.org/myhealth and Click on the "Sign up Online" button. A new code will get emailed to the email address you provide.

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    Where can I update my personal information (e.g., home address, e-mail or change my password)?

    Log into MyHealth and go to the Preferences Tab > Demographics and make your updates here.

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    How is MyHealth secure?

    We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Futher, MyHealth uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyHealth. Unlike conventional e-mail, all MyHealth messaging is done while you are securely logged on to our website.

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    What is your Privacy Policy?

    MyHealth is owned and operated by MyChart® licensed from Epic Systems Corporation, and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyHealth.

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    I was logged out of MyHealth, what happened?

    We aim to protect your privacy and security of your information. While logged into MyHealth, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyHealth. We recommend that you log out of your MyHealth session if you need to leave your computer for even a short period of time.

    What do I need to use MyHealth?

    You need access to a computer connected to the Internet and an up-to-date browser.

    Computer Requirements:
    PC or Mac
    Supported Browsers:
    Internet Explorer 9.0 or above.
    Mozilla Firefox 13.x and above
    Safari 5.x on Mac/Windows
    Google Chrome 20.x and above
    Session Cookies enabled
    Operating Systems:
    Windows 7 Enterprise x64 with SP1
    Windows 7 Enterprise x64
    Windows XP Professional SP3 x86
    Optional Features:
    Javascript enabled (highly recommended)
    128-bit SSL capability (for secure messaging)
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    My access code does not work, what should I do?

    For your security, your access code expires after 90 days if not used. If you still have problems, email us at MyHealth@altru.org or you can call Altru's Customer Support at 1-701-780-6500.

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    Is my access code my user ID?

    No, your access code is not your MyHealth ID or password. You will use this code only once to log into MyHealth for the first time. (The code will expire after you have used it or after 60 days). When you log into MyHealth the first time, you will then be asked to create your own unique MyHealth ID and password.

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