MyHealth offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyHealth, you can use the Internet to:
MyHealth is a free service offered to our patients, however fees may apply for electronic copies of your Medical Record.Return to Top
To obtain an Activation Code, go to altru.org/myhealth and Click on the "Sign up Online" button. A code will get emailed to the email address you provide.Return to Top
You may e-mail us at MyHealth@altru.org, or you can call Altru's Customer Support (for technical issues) at 1-701-780-6500 from 8 am to 5 pm, Monday through Friday.Return to Top
Most test results will automatically be released in 3 days unless released manually by your provider sooner than 3 days. Most Radiology and Pathology reports will be released 7 days after your provider has received them.Return to Top
Some tests of a sensitive nature are not released to MyHealth per government regulations.Return to Top
ALTRU patients: Please go to the Altru Hospital Medical Records Department to complete and sign an "Amendment Form" to request a change to be made to your Altru Medical Record. Regional Health Partners, please contact the appropriate facility to make changes to your medical record from that facility.Return to Top
Yes, you may submit a request to download portions of your Altru Medical Record from the "My Medical Record" tab and then click on "Request My Medical Record".
Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyHealth account, and then connect to information regarding their family member. Some information is limited for proxies between the ages of 12 and 17 due to government regulations. Complete a Proxy Access Form and return it to one of our medical facilities to request access to this convenient service. The Medical Record Request/Release feature is only available for proxies through the age of 11.Return to Top
MyHealth offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.Return to Top
No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyHealth account.Return to Top
You may click the "Forgot password" link on the sign-in page to reset your password online. You may also contact Altru's Customer Support at 1-701-780-6500 to request assistance.Return to Top
To obtain an new Activation Code, go to altru.org/myhealth and Click on the "Sign up Online" button. A new code will get emailed to the email address you provide.Return to Top
Log into MyHealth and go to the Preferences Tab > Demographics and make your updates here.Return to Top
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Futher, MyHealth uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyHealth. Unlike conventional e-mail, all MyHealth messaging is done while you are securely logged on to our website.Return to Top
MyHealth is owned and operated by MyChart® licensed from Epic Systems Corporation, and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyHealth.Return to Top
We aim to protect your privacy and security of your information. While logged into MyHealth, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyHealth. We recommend that you log out of your MyHealth session if you need to leave your computer for even a short period of time.
You need access to a computer connected to the Internet and an up-to-date browser.
For your security, your access code expires after 90 days if not used. If you still have problems, email us at MyHealth@altru.org or you can call Altru's Customer Support at 1-701-780-6500.Return to Top
No, your access code is not your MyHealth ID or password. You will use this code only once to log into MyHealth for the first time. (The code will expire after you have used it or after 60 days). When you log into MyHealth the first time, you will then be asked to create your own unique MyHealth ID and password.Return to Top