Virtual Care



Virtual Care

Have a new problem or an acute, non-urgent medical concern and would like to receive care virtually?



We offer eVisits, Express Video Visits and Scheduled video visits to accommodate your medical concerns and your schedule.

  • eVisits are a patient submitted questionnaire for a specific non-urgent medical condition that connects you with a provider.
  • Express Video Visits allow you to complete a face to face virtual video visit from your mobile device with a provider while joining a virtual waiting room.
  • Scheduled Video Visits allow you to complete a face to face virtual video visit from your mobile device with a provider or specialist.


You will be able to connect with a provider form the convenience of your home, work or anywhere in between.



An eVisit is a non-urgent virtual medical visit for a specific condition. eVisits should never be used for urgent health care conditions. An eVisit can connect you with a provider to receive a diagnosis, treatment and a prescription if needed.

  • You can request a non-urgent eVisit through your MyChart account if you are an existing patient that has been seen by a primary care provider in the last 2 years and are located in the state(s) of Minnesota or North Dakota.
  • eVisits are available for all ages depending on the condition.
  • The following conditions are available for eVisit:


    • Acne (age 10+)
    • Allergies/Hayfever (age 2+)
    • Athlete's Foot (age 10+)
    • Burn (age 18+)
    • Cold Sore
    • Cough/Sore Throat (age 2+)
    • Diaper Rash
    • Diarrhea (age 18+)
    • Eczema
  • Flu (Influenza, age 2+)
  • Gout (age 18+)
  • Head Lice (age 2+)
  • Insect Bite (age 18+)
  • Pink Eye/Red Eye (age 2+)
  • Poison Ivy/Poison Oak (age 2+)
  • Rash
  • Shingles (age 18+)
  • Sinus Issues (age 2+)
  • Sunburn (age 2+)
  • Urinary Problems (Females Only, age 18+)
  • You can initiate an eVisit 7 days a week, 24 hours a day, including holidays.
  • An eVisit provider will respond to your request within 4 hours Monday through Friday 7 a.m. to 7 p.m. and Weekends and Holidays from 10 a.m. to 7 p.m.
  • The cost for an eVisit is $40. Depending on your insurance coverage, some of the cost may be covered.
  • Depending on your condition the provider may ask that you be seen in the clinic for further assessment which in this case you will not be charged for the eVisit.
  • If you haven't already done so, sign up for a MyChart Account using the Sign Up Now on the homepage or call 701.780.6500 for assistance.
  • Once you have completed the above you are ready for your next eVisit.
  • You can request an eVisit with a provider utilizing Request an eVisit feature.
  • You will be walked through a series of steps assisting you through the online questionnaire about your symptoms which will give the provider information needed to treat you.
  • Your eVisit will become part of your permanent medical record.
  • You can request an eVisit through your child's or proxy account using MyChart using proxy access; which allows a person access to another person's medical record.
  • eVisits may be submitted by a proxy on the patient's behalf, be sure you are in the correct record when submitting an eVisit.
  • You can review our video tutorial here.
  • Contact MyChart Customer Support at 701.780.6500.
  • You can send your provider a message using the MyChart Medical Advice feature.
  • You can call your provider's medical office.




An Express Video Visit allows you to complete a face to face virtual video visit from your mobile device with a provider for non-urgent medical concerns. You may receive a plan of care, a prescription, or depending on your symptoms you may be asked to see a provider in person.

Express Video Visits allow you to join a virtual waiting room.

During a video visit you will use your mobile device that has the MyChart app installed. You will be able to connect with a provider form the convenience of your home, work or anywhere in between.



  • You can request a non-urgent Express Video Visit through your MyChart account if you are an existing patient located in the state(s) of Minnesota or North Dakota.
  • Express video visits are available for >2 years of age.
  • Express Video Visits are available for non-urgent conditions such as respiratory infections, urinary tract infections (females only, age 18-65), pink eye, sinus infections, flu, rashes and more.
  • Chronic care and conditions lasting greater than 2 weeks should be seen by your provider via video visit or in one of our clinics.
  • Express video visits are available 7 days a week including holidays from Monday through Friday 7 a.m. to 7 p.m. and Weekends and Holidays from 10 a.m. to 7 p.m
  • Express video visits: are $59 and are due at the time of completing your check in for the visit, which can be paid with a debit or credit card.
  • If you haven't already done so, sign up for a MyChart Account using the Sign Up Now on the homepage or call 701.780.6500 for assistance.
  • Download the MyChart mobile app to your smart device.
  • Once you have completed the above you are ready for your next video visit.
  • Once you have completed the above you are ready for your next video visit.
  • For an Express Video Visit select the Request a Express Video Visit feature. You will be walked through a series of steps assisting you through the way to join the virtual waiting room or choose the date and time that will work best for you.
  • Your Express Video Visit will become part of your permanent medical record.
  • You can request an Express Video Visit through your child's or proxy account using MyChart using proxy access; which allows a person access to another person's medical record.
  • Express Video Visits may be submitted by a proxy on the patient's behalf, be sure you are in the correct record when submitting an Express Video Visit.
  • You can review our video tutorial here.
  • Contact MyChart Customer Support at 701.780.6500.
  • You can send your provider a message using the MyChart Medical Advice feature.
  • You can call your provider's medical office.




An Scheduled Video Visit allows you to complete a face to face virtual video visit from your mobile device with a provider. You may receive a plan of care, a prescription, or depending on your symptoms you may be asked to see a provider in person.

Scheduled video visits are available for almost all primary care and speciality provider's during regular business hours.

During a video visit you will use your mobile device that has the MyChart app installed. You will be able to connect with a provider form the convenience of your home, work or anywhere in between.



  • You can request a non-urgent Scheduled Video Visit through your MyChart account if you are an existing patient located in the state(s) of Minnesota or North Dakota.
  • Scheduled Video Visits are available for all ages.
  • Scheduled video visits you are able to see your provider for almost all types of conditions with the exception of physicals.
  • Scheduled Video Visits are available during regular business hours.
  • The cost for a Scheduled Video Visit is depending on your insurance coverage, a portion or all of the cost may be covered.
  • Depending on your condition the provider may ask that you be seen in the clinic for further assessment.
  • If you haven't already done so, sign up for a MyChart Account using the Sign Up Now on the homepage or call 701.780.6500 for assistance.
  • Download the MyChart mobile app to your smart device.
  • Once you have completed the above you are ready for your next video visit.
  • Once you have completed the above you are ready for your next video visit.
  • You can directly schedule a video visit with your provider using the Schedule a Visit feature. Select Video Visit (Scheduled) for the reason for visit. Select the date and time that works best for you and click Schedule.
  • You can call your provider's office and they will be happy to assist you.
  • You can review our video tutorial on How to Direct Schedule a Video Visit here.
  • You can request an Scheduled Video Visit through your child's or proxy account using MyChart using proxy access; which allows a person access to another person's medical record.
  • Scheduled Video Visits may be submitted by a proxy on the patient's behalf, be sure you are in the correct record when submitting an Scheduled Video Visit.
  • You can review our video tutorial on How to Complete Your Video Visit here.
  • Contact MyChart Customer Support at 701.780.6500.
  • You can send your provider a message using the MyChart Medical Advice feature.
  • You can call your provider's medical office.